Refund & Cancellation Policy

This policy explains the terms for billing, cancellation, and refunds of paid ScaleForm subscriptions. ScaleForm is a web-based digital scale and survey platform for researchers and academics. By starting a paid subscription, you agree to the terms set out in this policy.

1. Subscription Summary

ScaleForm offers two plans: a permanently free Free plan ($0) and a Researcher plan at $7 per month. The Researcher plan is billed monthly, involves no long-term commitment, and can be cancelled at any time. Your subscription renews automatically at the end of each billing period until you cancel.

2. Billing and Payment Processor (Paddle)

All payments for ScaleForm subscriptions are processed by Paddle.com Market Ltd., acting as our Merchant of Record. This means that the invoice for your purchase is issued by Paddle, applicable global taxes (VAT / sales tax) are calculated, collected, and remitted by Paddle, and refunds are administered through Paddle.

• ScaleForm does not store or have access to your card details; payment data is handled securely and directly by Paddle.
• The invoice and receipt for your purchase are provided by Paddle and are typically sent to your email.
• Refunds can only be issued through Paddle's infrastructure.

3. Cancellation

You can cancel your Researcher subscription at any time. When you cancel:

• You retain access to paid features until the end of the billing period you are currently in.
• Automatic renewal is stopped, and you will not be charged for the next period.
• At the end of the period, your account automatically reverts to the Free plan; your forms and collected responses are preserved.

You can cancel from the billing section of your account settings, or via the subscription-management link in the receipt sent by Paddle. If you have any trouble cancelling, you can reach us at cahitgs@gmail.com.

4. Refund Policy

If you are not satisfied with your first purchase, you may request a full refund within 14 days of the purchase date. No reason is required within this period; the full amount you paid will be refunded.

No refunds are provided for payments made after the 14-day period has passed. Specifically:

• No partial refunds are issued after the 14-day period.
• If you cancel in the middle of an ongoing billing period, no mid-period (pro-rated) refund is provided for the unused days.
• Because your access continues until the end of the current period after cancellation, the fee paid for that period is not refunded.

The 14-day full-refund guarantee applies to the first paid purchase made on each account.

5. How to Request a Refund

You can submit a refund request in two ways:

• Send an email to cahitgs@gmail.com with the email address used for your purchase and your Paddle receipt/order number, if available.
• Or use the refund / subscription-management link in the receipt sent to you by Paddle.

Please include your purchase date so we can confirm that the request is made within the 14-day window.

6. How Refunds Are Processed

All approved refunds are processed by Paddle, our Merchant of Record, and returned to your original payment method (for example, the credit/debit card you used). Depending on your payment provider and bank, it may typically take a few business days for the refunded amount to appear in your account. Once a refund is approved, access to the paid features of the relevant subscription is ended.

7. Exceptional Circumstances

Even after the 14-day period has passed, we review each request individually and aim to offer a fair, good-faith resolution in cases such as:

• Duplicate or accidental charges.
• A prolonged, verifiable service outage that prevented your access.
• Situations where applicable consumer-protection law grants a right to a refund.

In addition, Paddle reserves the right to assess refunds under its own terms of use and service policies.

8. Contact

For any questions about refunds, cancellation, or billing, you can contact us at cahitgs@gmail.com. We aim to respond to your request as soon as possible.